Child pages
  • FAQ

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Frequently Asked Questions for ShakeCast Support

Anchor
top
top

...

Q. I am not able to import facilities in the same manner that is demonstrated on the website, Manage_facility.pl --insert (file).csv produces line error 193. More specifically “can’t call method prepare on an undefined value at c:\shakecast\sc\bin\manage_facility.pl line 193.”

...

A. One likely possibility is that the header line includes fields not part of the table scheme.

Other common causes are incorrect data types and improper data length. I will be happy to take a look at your input file, just send me the first few lines of the file.

...

Q. We have a shakemap scenario for New Madrid, how do I inject that into Shakecast to run a scenario on it?

...

A. You place the product files of the ShakeMap into a directory with the same name as event id and place it under the "<shakecast>\sc\data" directory. From a DOS window, issue the following command:

<shakecast>\sc\bin\scfeed_local.pl -event <evid>

#top

...

Q. Why does some scenarios send email notifications and some do not?

...

A. You are correct that in order for the Google Maps API to work, it needs to authenticate with the Google servers via the standard http (port 80) request. This also applies to the core functions of the ShakeCast system. If there is no Internet access from within your intranet, there is little chance that the application would work.

#top

...

Q. We would like to keep the server in our intranet. Is there a way to do this? Can we open some firewall ports?

A. There are in general two solutions to the users I had helped with on Internet connectivity issues with ShakeCast. One is to include proxy authentication information into the ShakeCast config file, another is to add a server exclusion policy to the ShakeCast server and allows it for outbound Internet connection. The system initiates all outgoing Internet connections and no incoming connections from the Internet. Again, to open a firewall port will be TCP/UDP 80.

#top

...

Q. Is there a license issue we should be worried about Google Maps API?

...