- Close ArcGIS desktop applications.
This is important! You may want to check Task manager or log out and log in again just to make sure no headless ArcMap processes are running.
- Open a command window (<winkey>-R, type "cmd" in the box, <enter>)
At the command prompt, enter:
reg copy HKCU\Software\ESRI HKCU\SOFTWARE\ESRIold /s
reg delete HKCU\Software\ESRI
- Restart your computerLog out and log in.
- When you next start an ArcGIS application, new HKCU\Software\ESRI registry keys will be created and populated.
Windows User Profile reset
This requires elevated privilegesstep is dangerous and is kind of extreme, as user settings for all apps, and all user documents in the user profile will be removed. A backup of C:\Users\<username> is recommended.
- Log out the user with the issue
- Log in as administrator or another useradministrator
- Cut and paste C;\Users\<username_with_problem> to another location.
If not logged in as admin, open Open a cmd window (elevated to do this) to move the profile to another location:
move C:\Users\jwpowell D:\profiles\jwpowell
- Restart Windows
- User should now log in. A new user profile folder will be created.
- Users have access to their profile so they can copy folders back in with the copy to restore other application settingswill need to copy any needed data from the D:\profiles\jwpowell folder if they want it.
If a profile reset does not help